Shipping policy


 

*Signature required on all online orders $1,000 and greater.


Shipping methods: (We do not ship to PO Boxes, APO and FPO)

Ground Shipping Calculated Based on Weight & Location

2-Day Air Shipping-Business Days (Including Hawaii & Alaska): $190.00

Next Day Air Shipping-Business Days (Including Hawaii & Alaska): $280.00

Refund & Return Policy:

Kindly note, we are unable to offer refunds, returns or exchanges to our products and gift cards. Each exquisite piece is carefully designed by the most skilled atelier jewelers in the highest quality of luxury. In order to protect our employees and our customers from any additional risk, all sales are final for your enjoyment.

  • All House of Sillage Sales Are Final and are not refundable, returnable, or exchangeable at any capacity.
  • You Acknowledge By Purchasing A Fragrance Prior To Sampling Through Our Discovery Sets, You Accept The Sensorial Experience Of The Product And Acknowledge That Your Purchase Cannot Be Returned, Exchanged, or Refunded At Any Capacity.
  • All Gift Sets & Mystery Vaults are Final. Gift Sets & Mystery Vaults are not exchangeable, customizable, or available for refund at any time. By purchasing a Gift Set or Mystery Vault you kindly acknowledge these terms.

  • Lipstick Refill Only Purchases Acknowledgement: Lipstick Case or House of Sillage Beauty Lipstick Case REQUIRED To Fully Use House of Sillage Lip Refill in full functioning form. House of Sillage Lip Refills require a Lipstick Case to use properly. Any purchases of Lip Refills only acknowledge that a House of Sillage Lipstick Case is required to use in its purposed performance.

If there are any issues with your order, please contact customerservice@houseofsillage.com and we will gladly assist you.